Frequently Asked Questions

How am I matched with a clinician?

We take the stress out of finding the right clinician for you. All you need to do is fill out a one-minute questionnaire about you and your child. Then, we match you with a clinician who has the experience to best meet your needs.

Can I choose my own clinician?

If you are matched with more than one clinician, you have the ability to choose which you prefer. We’re working to allow you to match with a clinician of your choice.

What qualifications do AnswersNow clinicians have?

All of our clinicians are Board Certified Behavior Analysts (BCBA) with a minimum of three years of experience working with children on the autism spectrum. We personally vet each clinician’s qualifications and review their experience so you can get answers and support you can trust. We take this seriously. If you ever wish to change your clinician for any reason, just contact support@getanswersnow.com, and we'll help you find a different clinician.

Are my conversations stored?

Yes. All of your chat and video messages are stored securely and are HIPAA compliant, meaning your medical and personal information is kept private through the standards set by the Health Insurance Portability and Accountability Act. In addition, we do not record any of our video chats and because the video server we use doesn’t require you to make an account, there are no pieces of personal information stores there either. The information you do give us in the AnswersNow app is stored through Amazon Web Services in their secure cloud. 

What types of questions can I ask my clinician?

Your clinician is there to help you with any questions you may have about your child or can be there as an outlet for you to speak about frustrations, concerns, or feelings you’re having about what you’re going through. Anything! No, seriously - anything that comes to mind. All of your concerns are valid and important. Our clinicians have years of experience helping parents with all aspects of raising and caring for a child with autism.AnswersNow is a judgment-free zone where you can feel comfortable asking your personal clinician anything you want. And if there’s a question for us that somehow we cannot answer, our clinicians become your partner in finding the best resources for you.

What are some common issues other parents talk about?

Some of the most common issues include:

Is this a good supplement to the therapy my child is already doing?

Let us share some testimonials from previous users to let you know what they think: 

"Answers Now is a great benefit to have!! Very supportive clinicians providing great ideas to help out and solve issues. Every parent could benefit from using this service"

“Finally I have a place I can ask complicated or simple questions and I don't have to wait for an appointment in 3 weeks. This app is long overdue in helping me help my son. Love it!!!”

"My child doesn't qualify for ABA, at least for insurance, and we live in a rural community. Answers Now has been so helpful!"

What are the 'Communities' and why should I join them?

Our Communities have groups for parent support. The groups are divided by topic and address some of the most frequently asked about topics by our clients. These groups are moderated by our BCBAs to ensure conversations are appropriate, but conversations are meant to be between parents with little to no BCBA intervention if it’s not needed. Connect with people experiencing the same journey you are living and share your experiences to help each other out and lift each other up. 

What's the free trial all about?

All three of our plans start with a free trial. Why? We want to make sure you love AnswersNow and get support for your family that fits your life.That's why we give you a chance to get to know your personal clinician first before asking you to pay. After your free trial, you'll be charged for the plan you signed up for. Cancel at any time before the free trial ends. 

What will it cost to enroll?

We have three plans to choose from depending on your needs and budget. 

What if I want to cancel?

Just send a message to support@getanswersnow.com and let us know. 
You can continue to message your clinician for the days that still remain on the subscription you paid for.
We'd be sad to see you go. But if you want to cancel your subscription, we’d understand and never hold it against you!

I'm experiencing an emergency situation. Should I use AnswersNow?

No. AnswersNow is for non-emergency situations.
In the case of an emergency, immediately contact your local emergency resources or call 911.

Made with ❤️ in Richmond, VA