Senior Product Designer

About the role:

We’re looking for a foundational product designer to help our small, growing team deliver on our mission of providing virtual Autism therapy & support for families and their children. The successful candidate will play a pivotal role in building our product experience with a collaborative cross functional team, reporting directly to the Chief Product Officer.  This is a player / coach role.  You will be the only full time, in-house designer on the team to start but your role will expand as the company scales.  Our product eco-system spans both the consumer-facing experience (including our website, client platform and video platform) and clinical and operational tools, providing you with the opportunity to work on a broad range of product design challenges.

What we do:

We are a small, tight knit group of folks dedicated to improving the lives of families and kids with Autism.  While we recently raised our Series A, the company has been hard at work on this problem for the last several years.  We are both clinical and product (tech) led, meaning that we work together to develop the right solutions by leveraging our unique areas of expertise. We have ambitious growth goals but our priority is first and foremost to do right by our customers.  This value is embedded into our culture from the top down by our founder who is a former clinician. 

What you’ll do: 

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Design Strategy:

• Reimagine what Answers Now can be for our Clients and Therapists (called BCBAs) in collaboration with Engineering, Product, Clinical Operations and other key stakeholders across the organization. 
• Develop creative solutions to business problems by addressing pain points within the product experience   
• Develop and evangelize design guideline, best practices, and improving the overall quality of the product experience 

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Product Design:

• Lead end to end design projects from the development of concepts to wireframes, visuals, flowcharts, sitemaps, and final handoff to Engineering
• Present design deliverables to key stakeholders, incorporate feedback, and continually iterate toward a better user experience.
• Refine and improve existing information architecture, hierarchy, and layouts to follow ux design best practices
• Refresh our product look & feel and update our componentized design system accordingly in collaboration with Engineering. 
• Own design QA to ensure a quality deliverable prior to launch

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Consumer Insights:

• Become an internal expert on the needs of our Clients, Families and Therapists and champion their needs through your design solutions. 
• Gather qualitative and quantitative data by conducting concept and usability research with your customers to guide and inform your designs 
• Synthesize findings and insights and share back with your team 
• Analyze user feedback and activities on the platform and iterate to enhance the user experience

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You’ll love this job if you are:

• Passionate about leveraging technology to improve the lives of families and change the way health care is delivered.  
• Experienced building engaging and delightful consumer facing products that motivate, inspire or inform. You’re empathetic to customer needs and solve for the user in your decision-making.
• Grounded in consumer insights. You have a track record of successfully managing the product discovery process to help guide you and your team and develop innovative solutions based on customer needs. 
• Willing to roll up your sleeves: This role will be very hands-on to start, with the opportunity to hire and build a small team over time.
• Comfortable with ambiguity, being a self-starter, and working independently to figure out what needs to be done. 
• Excited to share a strong portfolio of design work that demonstrates how you successfully applied design to solve problems.   We’re excited to hear the story of your process, starting with your hypothesis and ending with the solution delivered,  along with the impact your work had on the business and end users and what you and the team learned along the way. 

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Our benefits include:

At AnswersNow, you’ll have the opportunity to be part of a company that is revolutionizing the ABA industry.  Other benefits to working at AnswersNow include competitive pay, meaningful investment in the company via stock options, generous time-off (please use it!), health and dental care, and more. This role may also be eligible for discretionary bonuses.

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The anticipated annual base salary range for this role is $100,000 - $160,000 plus equity. Where your pay will fall within that range will be based on relevant experience, knowledge, and skills, as demonstrated through the interview process and current market data and location.

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About AnswersNow

AnswersNow is transforming the autism therapy experience for families by increasing the immediacy, accessibility and quality of care through our personalized virtual ABA therapy. In 2022, our proprietary digital platform enabled our network of PhD and Master's-Level clinicians to facilitate 10,000+ hours of therapy to families in Georgia and Virginia. For more information, please visit www.getanswersnow.com.

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At Answers Now, we’re committed to cultivating a diverse and inclusive workplace. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! Answers Now is fully remote and open to hiring folks within the US and Canada.  

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